Closing Date: 2022-01-10
Trainee Call Center Associate – Softlogic Holdings Vacancies 2022
๐๐๐ฅ๐๐๐ฅ ๐๐ง ๐ฆ๐ข๐๐ง๐๐ข๐๐๐ :
- Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately LKR 76 BillionSoftlogic Group is one of the most diversified blue-chip conglomerates in the country and we have built strong, sustainable market-leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
๐๐ผ๐ฏ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ:
- Manage a large number of customer calls and inquiries, in order to identify their needs to achieve the fullest satisfaction.
- Build sustainable relationships and trustworthiness among the customers through effective and interactive communication.
- Provide accurate, valid and complete information by using the right methods and internal systems.
- Keep records of customer interactions, process customer accounts and required documents.
- Take the extra mile to engage customers & Advice the customer on how to gain more from the products sold and after-sales services.
- Responsible for responding to all telephone calls and emails, analyze the concern raised and provide necessary solutions within a shorter periodTake ownership and follow-up until the job assigned is successfully completed.
- Take the accountability to manage all kinds of customer grievances and complaints and provide necessary solutions in order to sustain customer loyalty always.
๐๐ฎ๐ป๐ฑ๐ถ๐ฑ๐ฎ๐๐ฒ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ:
- Should possessed the GCE A/L examination with 03 simple passes – School leavers are encouraged to apply
- Working experiences are not necessary, (Experience in a Restaurant channel or Hospitality sector would be an added advantage).
- Should possess an excellent command of English and Sinhala languages, both oral and writtenTamil language skills will be an added advantage.
- Should be familiar with MS Office package (MS Word, Excel, PowerPoint and Outlook).
- Age should be below 30 years.
- Should be a person with high interpersonal skills, a committed who can work with minimum supervision and be able to work on flexible working hours.
- Be able to work a 24×07 shift on a roster basis (Ability to work on night shifts & weekends).
- Accommodation will not be provided, you will require to find your own accommodation๐๐ฎ๐ป๐ฑ๐ถ๐ฑ๐ฎ๐๐ฒ๐ ๐๐ต๐ผ ๐ฎ๐ฟ๐ฒ ๐น๐ถ๐๐ถ๐ป๐ด ๐ถ๐ป ๐ก๐ฎ๐๐ฎ๐น๐ฎ ๐ฎ๐ป๐ฑ ๐๐ผ๐น๐ผ๐บ๐ฏ๐ผ ๐๐๐ฏ๐๐ฟ๐ฏ๐ ๐ฎ๐ฟ๐ฒ ๐ฒ๐ป๐ฐ๐ผ๐๐ฟ๐ฎ๐ด๐ฒ๐ฑ ๐๐ผ ๐ฎ๐ฝ๐ฝ๐น๐
๐๐ผ๐ ๐ง๐ผ ๐๐ฝ๐ฝ๐น๐ :
- For those who are interested please apply with contact details of two non-related referees, along with your contact details and a passport-sized photograph immediately to the
email: hr@ftsoftlogic.lk
- Please indicate the position in the subject column of the Email, when you are applyingAn attractive remuneration package with a pleasant working environment, excellent opportunities for career development is on offer for the correct candidate, and only shortlisted candidates will be notified.
Softlogic BPO Services (Pvt.) Ltd
No471/1, Cotta Rd, Sri Jayewardenepura Kotte, Nawala
Website – www.softlogic.lk
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