Applications are open for all candidates to fill the Technical Officer Job Role at Dialog Axiata PLC
Description
• Responsible to maintain the latest site details and availability of information on time.
• Prioritize and follow up activities according to site/incident/event criticality and update regional office on the progress/completion
• Clearly communicate relevant information on daily/weekly/monthly to the regional office for further action
• Clearly update the spare/consumable/technical support requirement to respective Operations & Maintenance (O&M) in-charge.
• Ensure preventive actions taken place in a well-organized manner to avoid service impacts at any level
• Maintain good working condition in sites to deliver better service for the customer and minimise network outage
• Ensure routine activities takes place according to the agreed quality and time while updating relevant documents
• Take permanent solutions where ever temporary solutions were given to overcome outage impacts
• Provide feedback to region office / Dialog Towers on outsourced services as and when required with suggestions for improvements
• Completing tasks (Online tracking system (OTS)) within the SLA and update relevant documents where ever necessary
• Responsible for clearing all pending alarms related to Transmission Management, Base Station subsystem (BSS), Power systems & update the Network Operations Centre (NOC)
• Maintain good relationship with NOC / update prior & after leaving the site to ensure issues are rectified
• Managing contractor/labours for all operational activities in the depot area and provide feedback
• Maintain frequent communication with NOC (Power / Network Ops / Transmission Ops/ IP Ops) to get update on break down / critical alarm incident
• Attending and rectifying all BSS, Transmission and Power related breakdowns in the depot area
• Ensure Timely completion of tasks and escalation of issues to next level where ever required (Operations and maintenance centre – radio (OMCR) / Expert etc.)
• Ensure corrective actions taken for incidents which are given a temporary solution
• Provide feedback on material usage with appropriate labelling wherever required & ensure depot inventory is consistent with SAP.
• Responsible to attend for development works on time and update Project Manager/ coordinate for variations of schedule
• Attending for UAT/Commissioning of sites along with vendor prior to site handover for operation
• Participate in Joint Feasibility Study (JFS) wherever necessary and feedback accordingly
• Carryout installation and removal activities (in-house) on network elements at the respective depot to ensure timely completion
• Provide feedback on vendor performance on the ground level as and when required
• Plan and conduct joint surveys to verify the possible consolidation/ optimization opportunities
• Accountable for resources attached to depot including vehicle/rigger/tools and equipment & ensure optimum usage
Entry Requirements
NVQ level 5/IVQ level 5 qualification
OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc
Closing Date : 17/01/2020