Customer Service Officer - MBSL Insurance Company Job Vacancies 2022

Closing Date: 2022-10-18

Customer Service Officer – MBSL Insurance Company Job Vacancies 2022

Available Vacancies:

Assistant Director

Job Responsibilities :

Answer incoming calls and respond to customer queries.
Identify and route customer queries to appropriate officers.
Follow up, manage and resolve customer complaints/queries where necessary.
Document all call information according to standard procedures.

Qualifications & Experience :

G.C.E. Ordinal Level and/or G. C. E. Advanced Level.
Minimum 1 year previous experience in the field of Customer Care / Call Center/Telemarketing, preferably in the Motor insurance or financial service industries would be a distinct advantage.
Well conversant in Telephone Etiquette.
Candidates without experience and are self-confident in performing the above up to a satisfactory level will also be considered.

Special requirements :

The ideal candidate should be willing to work on a roster.
Ability to communicate clearly & professionally in either Sinhala & Tamil or Sinhala & English.
Ability to work in a computerized environment.
Attention to details and ability to work with strict dead lines.
Very good interpersonal skills.

Forward your CV with a details of two non-related referees to reach us within 07 days of this advertisement indicating the position applied on the top left corner of the envelop or in the subject of the e-mail

E-mail: careers@mbslinsurance.lk

Organization: MBSL Insurance Company

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